Refund policy

Return and Refund Policy

30-Day Return Policy

Return Eligibility
- Returns accepted within 30 days of receiving the item
- Item must be in original condition:
  * Unopened
  * Unused
  * With original packaging
- Proof of purchase (receipt) required

How to Initiate a Return
- Contact us at teateam@nerdygirltea.com to start the return process
- We will provide a return shipping label
- Do not send items back without prior authorization

Contact Information
- Email: info@jingshenhealingarts.com
- Phone: 406.309.6210

Damages and Issues
- Inspect order upon receipt
- Report defective, damaged, or incorrect items immediately
- We will evaluate and resolve the issue

Non-Returnable Items
Cannot return:
- Perishable goods (including loose leaf tea)
- Custom or personalized items
- Personal care products
- Sale items
- Gift cards
- Hazardous materials
- Flammable liquids or gases

Exchanges
- Return original item first
- Make a new purchase for desired item

Refund Process
- Returns inspected within 10 business days
- Refund processed to original payment method
- Allow additional time for bank processing
- Contact us if refund not received within 15 business days

Last Updated: [12/30/24]